Our policies, honestly stated.

Book online, on Zalo or by phone. Every booking is confirmed by a person before it counts.

• Cancel or move an appointment free of charge up to 24 hours before.
• Inside 24 hours we may charge 50% of the service if we can’t refill the slot.
• If we’re running more than 20 minutes late, we tell you — and knock 10% off.
• Late by more than 30 minutes without a message? We may need to rebook you.

The price list is the price. The only things that can change it are listed here.

• Grooming is priced by your pet’s actual weight on our scale, matched to the bands on the price page.
• Matted coats: we assess on arrival and agree the de-matting level with you before starting (50.000 – 500.000 ₫).
• Home visits add 10.000 ₫ per km from Cat Lai; we tell you the exact amount when confirming.
• Anything we discover mid-service (a sore ear, a bad tooth) — we stop and call you first.

A free health check opens every visit. Some things we won’t do, for their sake.

• We vaccinate healthy pets only, and ask you to deworm about a week before.
• Very anxious or aggressive pets may be groomed in shorter sessions or referred — we’ll discuss it with you.
• Please tell us about allergies, medication, pregnancy or recent surgery when booking.
• If your pet becomes unwell in our care, we call you immediately and, if needed, our vet.

Fresh food travels cold; shop items travel normally.

• Paw Treats are delivered in insulated boxes within 24 hours of cooking, twice a week in HCMC.
• Shop orders: pick up free at the spa, or delivery in HCMC within 1–2 working days (fee confirmed at order).
• Please be reachable at delivery time — fresh food can’t wait on a doorstep.

If something isn’t right, say so within a few days and we’ll sort it.

• Unopened shop items can be returned within 30 days for a full refund.
• Fresh food can’t be returned, but a first-week Paw Treats order your pet refuses is refunded in full.
• Not happy with a groom? Tell us within 48 hours and we’ll fix it free.
• Refunds go back the way you paid, within 5 working days.

We keep the minimum needed to look after your pet and reach you — and less than you might expect.

• A booking or an enquiry is emailed to us and nothing more — it is not saved to any database on this website. The email holds your name, phone or Zalo, your address if we are coming to you, and what you told us about your pet.
• We never sell or share your data. The website takes no payment; our email and messaging providers handle your message only so that it reaches us.
• Photos of your pet appear on our channels only if you’ve said yes.
• Ask any time to see, correct or delete your data: support@petcarespa.vip.

Talk to us first — most things are fixed in one message.

• Zalo/phone 033 767 8784, Mon–Fri 8:00–18:00 · support@petcarespa.vip
• Petcare Spa, 18/2 Street 35, Cat Lai Ward, Ho Chi Minh City.